We want you to love your Peurla piece. If something isn't quite right, we're happy to offer an exchange within 14 days of delivery.

• Items must be unworn, unused, and in their original condition with all tags and packaging intact.
• Earrings cannot be exchanged or returned for hygiene reasons, unless faulty.
• Sale and discounted items are final sale and are not eligible for exchange.
• Return shipping costs are the customer's responsibility.

To start an exchange, email us at info@peurla.com with your order number and the item you'd like to exchange. We'll confirm the details and provide a return address.

If your item arrives faulty, damaged, or not as described, you're entitled to a repair, replacement, or refund under Australian Consumer Law. Please contact us at info@peurla.com within 14 days of delivery with your order number and a photo of the issue, and we'll sort it out as quickly as possible.

Approved refunds for faulty items are issued to your original payment method and typically take 5-10 business days to appear, depending on your bank or card provider.

Change-of-mind purchases are eligible for exchange only, not a cash refund, except where required by law. Refunds are only issued for faulty, damaged, or incorrect items, and are processed to your original payment method within 5-10 business days of us receiving and approving the return.

Reach out to us at info@peurla.com and we'll get back to you within 1-2 business days. See our Shipping & Handling page for delivery details.