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Congratulations! Your order qualifies for free shipping FREE SHIPPING ON ALL AU ORDERS OVER $300

FREE SHIPPING FOR ORDERS OVER $300 | AUSTRALIA WIDE

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FAQs

Product & Materials

What are Peurla pieces made from?

All Peurla jewellery is 18k gold plated with a 925 sterling silver base — a premium combination that gives you the look of solid gold with far greater durability than plated brass or alloy.

Where is PEURLA made?

Peurla jewellery is designed in Sydney, Australia & we are proud to work with a range of suppliers throughout the world including the USA, Europe and Asia.

Shipping

Do you ship internationally?

Yes — we ship worldwide.

How much is shipping?
  • Australia: $10 AUD standard shipping (2–8 business days), $15 AUD express (2-5 business days) or free on orders over $300 AUD
  • International: Calculated live at checkout based on your destination and order weight — choose from Standard or Express International shipping options via Australia Post
How long until my order ships?

Orders are shipped within 2-5 business days.

Will I have to pay customs or import duties?

International orders may be subject to customs fees, import duties, or taxes set by your country. These are the responsibility of the customer and aren't included in your order total.

Can I track my order?

Once your order is processed and dispatched you will automatically receive a confirmation email with all tracking information.

Returns & Exchanges

What's your returns policy?

Currently we offer exchanges only — we don't offer returns or refunds. If something isn't right, we'll help you exchange it for the correct size or a different piece.

In the unlikely event your item has arrived to you damaged, please contact us at info@peurla.com so our team can assist you.

Orders & Payment

What payment methods do you accept?

We offer a range of payment methods to cater to all our customers. We accept Mastercard, Visa & Amex. We also offer Buy now, Pay later payment options such as Afterpay.

Can I change or cancel my order after placing it?

Once orders are processed, they are immediately sent to our warehouse for shipment. If there has been a mistake with your address or order please contact us immediately or within 15 minutes for rectification. Please note if your order has been dispatched we will not be able to make any changes.