FREQUENTLY ASKED QUESTIONS

We are so proud to work with ethical manufacturers throughout the USA, Asia and Europe. All our pieces are curated & design in our home of Sydney, Australia.

Our pieces are all gold or rhodium plated over 925 sterling silver (also known as gold vermeil). We use the highest quality sterling silver, heavy plating and unique plating techniques which prevent our pieces from tarnishing, rusting, oh and did we mention they are also hyperallengeric! Our pieces are perfect for sensitive skin and everyday wear making them suitable for everyone!

Your order will be processed and dispatched within 1-5 business days. Shipment timeframes will vary dependent on which option is chosen at checkout. Please refer to below estimates for reference

AUS Standard delievery - 3 to 6 business days

AUS express delievery - 1 to 3 business days

International Standard delievery - 7 to 25 business days

International express delievery - 5 to 18 business days

The quickest way to check your order status is through the 'Chat with us!' box on our website. Alternatively you can monitor the tracking yourself via the tracking email that will be sent once your order has been dispatched.

All confirmation emails are automatically sent once an order is processed. You may have entered an inactive email address or misspelt your current one. Please contact us with your order number and correct email and we will update your order file and have a new confirmation email sent out.

All of our products are meticulously inspected and packed with love and care. In the rare case that you do receive a faulty item please contact us within 48 hours with photographic evidence. If this time frame has passed we are unable to guarantee a refund. However, we do offer free repairs. See our 'SHIPPING & RETURNS' page for more information.