FAQs

Unfortunately, we are unable to guarantee any restocks within our repurposed designer collection. However, if a product is restocked it will be announced via our instagram story. Should you wish to be notified when a restock has occurred, please sign up to our restock notifications under each individual product page.

Orders may take up to 3-7 days to be fulfilled. This is because we handcraft most of our pieces once ordered. Once dispatched you will receive confirmation and tracking details via email. We are not responsible for any delays, damage or inconvenience caused by the shipping courier. We are also not responsible for any unannounced fees, import duties or taxes that may occur upon International arrival. 

The quickest way to check your order status is through the 'Chat with us!' box on our website. Alternatively you can monitor the tracking yourself via the tracking email that will be sent once your order has been dispatched.

All confirmation emails are automatically sent once an order is processed. You may have entered an inactive email address or misspelt your current one. Please contact us with your order number and correct email and we will update your order file and have a new confirmation email sent out.

Yes! All pendants used in our repurposed designer jewellery collection are 100% authentic to their respective brands. All pieces are pendants, buttons or charms found on vintage items such as clothing, key chains, bag charms, handbags, shoes or other accessories. As these are only pendants, buttons or charms an authenticity certificate is not provided. Our pendants are meticulously inspected by our vendor to ensure we never work with fake pieces. 

Most of our chains are gold filled (ranging from 14k to 24k), gold plated or stainless steel. All information and materials are listed in each product description. Ensure you read the materials before purchasing a product. 

Solid gold 
Solid gold is the most valuable and durable form of gold. The purity of solid gold is expressed in karats (K) with purest form being 24 karats. Solid gold is extremely soft in texture and therefore, is alloyed with small amounts of other metals such as copper or silver in order to make it more durable for purposes such as jewellery making.

Gold filled 
Gold filled jewellery is composed of a solid layer of gold that is pressure bonded to a base metal such as sterling silver. Gold filled jewellery contains over 100 times more gold than gold plated and is the best alternative to solid gold. This is because you get the benefits of solid gold at a more affordable price. Gold filled items are tarnish resistant, hypoallergenic and have the potential to last a lifetime if cared for correctly (see our 'CARE & SIZE GUIDE' for more information).  
  
Gold plated 
Gold plated is a thin layer of gold over a base of non-gold metal such as brass or copper. Gold plated products are the most affordable as they contain very little amounts of gold. However, these pieces will tarnish and fade over time. How long the plating lasts depends upon an individuals body chemistry and the care given to the product. Gold plated products should avoid exposure to water, chemicals, perfume and other substances such as lotion in order to maintain optimal condition.  

We are unable to determine if our products will stain your skin, as this is solely based upon an individuals body chemistry. We coat all our pendants in a protectant in order to increase the items longevity and make them hypoallergenic. If you are uncertain, we recommend purchasing our products which are placed on a hypoallergenic surgical grade metal bezel. If discolouration occurs we are not responsible and therefore, cannot offer a refund or exchange.

All of our products are meticulously inspected and packed with love and care. In the rare case that you do receive a faulty item please contact us within 48 hours with photographic evidence. If this time frame has passed we are unable to guarantee a refund. However, we do offer free repairs. See our 'SHIPPING & RETURNS' page for more information.

Unfortunately, due to the nature of our pieces we can not offer returns or exchanges at this time. Please view our 'SHIPPING & RETURNS' page for further detailing.

Should you wish to cancel your order you must contact us within two hours of purchasing. Unfortunately if this timeframe has surpassed or if your order has already been packaged, we are unable to cancel the order.

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