SHIPPING & HANDLING
Processing Time
[FILL IN: how many business days before an order is dispatched]
Australia (Domestic)
- Standard: $10.00 AUD — 2–8 business days
- Standard (orders over $300 AUD): Free — 2–8 business days
International
- Standard International: Calculated at checkout — [FILL IN: typical delivery window]
- Express International: Calculated at checkout — [FILL IN: typical delivery window]
We ship to destinations worldwide. At checkout, you'll see live rates for Standard or Express International based on your address and order weight, powered by Australia Post. Delivery times vary by destination and local customs processing — please allow the full window before reaching out about a delayed order.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees charged by your country upon arrival. These charges are determined by your local customs office and are the customer's responsibility — they are not included in the shipping cost or order total at checkout.
Order Tracking
[FILL IN: how customers track their order — automatic email, carrier used, etc.]
Delayed or Missing Orders
[FILL IN: your policy for orders that exceed the delivery window — e.g. contact support after X business days past the estimate]